Today I Celebrate the Small Things
A few weeks ago I got a letter telling me that
the way I connect to the internet was being phased out by my carrier
and that I needed to upgrade or I would not have service.
What a bother.
I put it off but then I had a problem with my connection and
decided I might as well get the upgrade done now.
I called to get the deed done and was asked if I wanted a
technician to do the install or would I do it myself?
Duh!
Today the technician came to set it up.
He was great.
On time, polite, respectful and had a sense of humor.
In no time, he replaced two phone jacks and installed the new equipment.
Not only did he do that but he also programmed the TV, Kindle, and Nook.
Took him all of forty-five minutes.
Now that is something to celebrate!
Patricia's Place 
Yay to working connections! Without can be such a bother 🙂
A bother is right! We are so dependent on technology when it isn’t working it makes life somewhat difficult.
My goodness – that wasn’t a technician, that was a Super Technician. Send him over here. My TV receiver’s been messed up forever. 😛
Not only did he do a good job he was pleasant and took his time and answered questions with more than monosyllables. He even smiled and laughed! Wonders!
That is something to celebrate – so glad you had a trouble-free conversion. I had to do something similar with my web host, Bluehost, and they were AWESOME. So nice to find positive customer service in this day and age.
Customer service does seem to be lacking in people skills. But then you meet up with someone like the tech who came to install the new equipment and all is right with the world.
Yes, this is something to celebrate. Good service!
And celebrate I did. Now if I can get some answers from Microsoft…
You hit the jackpot. Service with smile and humour is definitely something to celebrate.
Yes, it is. He was very nice. His parents did a good job raising him.
Oh, that sounds like heaven. Technology drives me batty sometimes. I’ve been ignoring the warning that comes up on my screen that Google Chrome is no longer updating . . . security? or whatever for my ancient software. Anyway, I’ll have to switch servers sooner or later and I’m not looking forward to it.
Part of the problem with tech stuff is that it is assumed you know what the jargon is and what it means. People like me who didn’t grow up with computers don’t know the language and if they are like me have no interest in learning it. That’s why there are technicians to install and fix the media mess. Good luck with the upgrades.
If you’re anything like me, it would have taken hours if not days to do yourself.
It would have taken forever. I have little patience with tech stuff. It should just work like the hype says it will.
Good service is hard to come by. 😀
Sad but seems to be true. It is heartening to know there are some out there who know the meaning of service with a smile.
Good service isn’t always the norm, so when you find it, it is to be valued.
I wonder why good service seems to be rare? Maybe with more email and texting and less actual talking and interacting with people communication skills are hurting. This guy was great. He talked and didn’t grunt.
He probably also likes his job and understands the importance of having a good Service Concept when working in the service industry. 🙂
Liking the job probably has a lot to do with it. And I think his parents probably taught him good manners and values. A good attitude goes a long way in making yourself and everyone else happy.
It certainly does!